Warmth:
A genuine interest in others as opposed to an interest
in ideas or one's self interest. Warm people (may be extraverted
or introverted) enjoy establishing more meaningful/positive
relationships with others (opposed to "what can you do
for me").
Extravert:
A natural inclination to move out into the social world,
interact with others and in general enjoy socialization.
Not all socialization is productive in a business sense.
Indeed, objectives must be established to guide extraverted
behavior toward results.
Agreeable:
Some people love debate and discourse while others enjoy
achieving harmony and equanimity. The agreeable person will
often compromise their self interest in an effort to meet
the needs of others. This is not always a welcome trait
in sales but is highly appreciated in customer service and
usually forges a positive relationship.
Friendly:
While extraverts move into the social world, many are interested
in exercising social control (sales) or meeting their own
needs. Friendly people on the other hand derive satisfaction
from the social process (e.g., helping others) itself and
are not always driven by an end (e.g., make the sale). In
addition, the friendly person is more likely to take the
customer's agenda as the defining aspect of the relationship
and feel accomplishment if they can meet that stated need.
Self-Conscious:
This is a negative in customer relations. This person potentially
looks like a strong customer service type but is so concerned
about what others think and their internal fear of making
mistakes that they often cannot meet anyone's needs in an
ambiguous social setting. As this score increases the person
becomes less effective at meeting the needs of others and
concentrates on their own concerns.
The
1990's saw a dramatic increase
in the amount of companies performing background
checks. The emergence of negligent hiring lawsuits,
rising employee fraud and theft, and violence
in the workplace prompted companies to start
pre-screening their employees. With the increased
demand for employment screening came an increased
reliance on expensive private investigators or
the few large employment screening companies
available to provide these services. With such
limited options available, the founding members
of American DataBank while at their previous
employers found themselves forced to use the
few background check resources available. Unfortunately,
they discovered that poor customer service, slow
turnaround times and inaccurate data were rampant
in the background check industry. In 1998, after
having grown increasingly frustrated, the founders
of American DataBank did the only thing they
could do to fix the problems they were encountering:
they set out to revolutionize the background
check industry.
Their
goal was simple: create the first web-based employment
screening system supported by world-class customer
service. They started by recruiting top management
from a diverse group of businesses such as Law
Enforcement, Human Resources, Healthcare, General
Administration and Information Technology. Utilizing
the vast, combined experience of these varied industries;
American DataBank was able to develop a fully customizable,
cost-effective, web-based employment screening
system for organizations of any size or type. American
DataBank’s foundation was built
on providing superior customer service, industry-leading
turnaround times and accurate search results. American
DataBank’s commitment to excellence has allowed
us to become one of the Nation’s premier
employment screening companies. Our clients range
from small, local business to global Fortune 500
companies. American DataBank has remained on the
cutting edge of the background check industry,
as evidenced in their becoming a founding member
of the National Association of Professional Background
Screeners (NAPBS), the first organization of its
kind.
From
day one, American DataBank’s focus has remained
on providing superior customer service, industry-leading
turnaround times and accurate search results. Our
tremendous client referral rate is concrete proof
of this strong commitment. When ordering background
checks through American DataBank, you can be confident
you are working with the best in the industry.
Self-Sufficiency:
This is a person who can be extraverted (looks highly
social) but they are very focused on meeting their
own needs and doing things in their own way, even
at the expense of a positive relationship. The extraverted
and self-sufficient person is more than likely to
impose their own needs first when interacting with
others rather than to listen to the needs of the customer.
Relating
Dynamic:
This person is motivated (derives their self-esteem)
by helping and giving to others, and measures their
sense of self-worth based upon their ability to help
others. This person is often not very effective in
sales but is very effective in customer service.
Customer
Service: 
